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  • 020 7928 6216
  • souccg.blackfriars@nhs.net
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Blackfriars Medical Practice
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Call 111 - When it is less urgent than 999
BBC Health News
  • Covid: Last chance for adults under-50 to get booster04 Feb 2023 07:34People aged 16-49 in England have until 12 February to take up the offer of a vaccine booster.
  • Infected blood inquiry: Five things we have learned03 Feb 2023 15:34An inquiry into the "worst treatment disaster in NHS history" hears its final evidence.
  • Sex drive boosted by hormone kisspeptin in trials03 Feb 2023 16:05Brain scans show it can improve sexual desire, but larger studies are needed to confirm the findings.
  • 'A blood test saved my life' says young cancer patient03 Feb 2023 01:31Research suggests many 18-24 year-olds do not know the five major things to look for.
  • Welsh NHS strikes: Most health unions suspend industrial action03 Feb 2023 22:47Nurses, ambulance staff, midwives and physios are weighing up an extra 3% pay offer by ministers.
  • Folic acid in flour too low to prevent birth defects, scientists say02 Feb 2023 03:55Current government proposals do not go far enough to help pregnant women, leading experts claim.

Comments & Complaints

We welcome patient’s comments about our service. Please address these to the Practice Manager via email to souccg.blackfriars@nhs.net or via the Contact Us section of this website. You can download a copy of our Practice Complaints Policy here: Practice Complaints Procedure (PDF, 249KB)

Complaints should be made in writing and addressed to the Practice Manager. A form is also available at reception or download a copy via this link: Practice Complaints Form

Supporting you in making an NHS complaint

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

If you require any support in making a complaint then there are organisations that can assist you and their contact details are listed below::

POwHER

If you need support in making a complaint about an NHS service, contact POhWER who provide a free and independent service that can help you make an NHS complaint.

Visit the POhWER website here: www.pohwer.net

Tel: 0300 456 2370

Text: send the word ’pohwer’ with your name and number to 81025

Email: pohwer@pohwer.net

Skype: pohwer.advocacy

Fax: 0300 456 2365

Post: PO Box 14043, Birmingham, B6 9BL

Information Leaflet: POhWER London IHCAS Leaflet (PDF, 960KB)

NHS England

Tel: 0300 311 22 33
Email address: England.contactus@nhs.net

Health Services Ombudsman – Their role in complaints about the NHS

The Health Services Ombudsman is responsible for carrying out the second stage of the NHS complaints process. They can review complaints that have been handled and answered through the local resolution stage. When someone is still unhappy with the outcome of their complaint they can ask the Ombudsman to carry out an independent review.

All complaints that come to them for review should have already been through the local NHS complaints process, which means that issues have been considered and answered by the original service provider. A letter covering the concerns raised will usually have been sent to the complainant by the relevant NHS chief executive.

Website: www.ombudsman.org.uk

Email: Phso.enquires@ombudsman.org.uk

Address: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

Phone Helpline: 0345 015 4033 (8:30am-5:30pm Monday to Friday)

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Blackfriars Medical Practice

45 Colombo Street, London, SE1 8EE

  • 020 7928 6216
  • souccg.blackfriars@nhs.net
© Neighbourhood Direct Ltd  2023
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