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Rights and Responsibilities

You have the right to a high standard of care, and our staff have the right to work without abuse. Please recognise your responsibility in this matter.

Violence/abuse will result in removal from the practice list as we operate a zero tolerance policy in this regard.

We follow a strict confidentiality policy and require your consent to release records / personal information to third parties. You may look at your records after giving 1 week’s written notice. Your personal health information is only used to help improve your quality of care.

Please note if you or you and your family move you must inform the surgery of your new address. If you do not inform us, then your new address may not be accepted and you may be informed by the Health Authority of your need to be registered with another doctor.

If you change your contact telephone numbers it is your responsibility to inform the surgery as soon as possible.

Southwark Healthwatch

Do you need advice about your local Southwark NHS services?

If you are feeling confused about the different NHS services on offer to you in Southwark there is a new way to get independent advice. Healthwatch Southwark is the first point of contact for anyone with an issue, question or enquiry related to healthcare in the area. This is a confidential service; you can remain anonymous if you choose to.

You can email Southwark Healthwatch (, call 020 7358 7005, email or visit the Healthwatch Southwark website.


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